Mattel Will Replace The Recalled Dolls
Mattel is offering to replace these dolls for collectors. According to Mattel, "replacement doll packages will bear the statement “This doll is a replacement version” above the Individual Doll Code (IDC) to indicate that the production issue has been corrected. All product details will remain the same."
Instructions On How To Receive A Replacement Doll
In order to obtain a replacement for your doll, you must follow the following instructions that the Barbie Collector division of Mattel has sent to registered owners of any of these dolls and to retailers:
1) Call Mattel customer service at 800-628-6797 by May 1, 2008, to initiate your return. Customer service is open from 7AM to 10PM Central, seven days a week. A shipping label will be sent to you.
2) Pack your doll(s) in original clothing, and ship using the provided shipping label. It is not necessary to send original packaging or accessory pieces. Dolls must be received by June 1, 2008. Any dolls received after this date will not be eligible for replacement.
3) Look for your replacement doll to arrive approximately between June and September, 2008. Replacement dolls will be shipped based on the date when original doll was returned.
I applaud the steps that Mattel is taking to provide collectors with a defect-free version of these expensive collector Barbie dolls.